Stardot Technology Customer Support

We, at Stardot Technology, are committed to providing a unique level of customer service.  If you require assistance with any part of your shopping or ordering process, please feel free to contact us.

Terms of Use

Please review these policies carefully as they are the terms of sale that govern your purchases at Stardot Technology. They set out your rights and obligations with respect to your purchases.  Your placement of an order at Stardot Technology constitutes your agreement that you have read, understand and agree to be bound by and comply with these Terms & conditions. 

 If you can't find the information you need, please use the contact us page or phone (07) 3917 7200 and get help from a Customer Service representative.

Specials and Promotions

Special prices are only available while stocks last. Specials cannot be used in conjunction with other offers. No rainchecks are available on any specials or promotions. Saving quoted off our regular price. RRP refers to the suppliers recommended retail price. Advertised products and prices not to be used in conjunction with any other offer. Product images are for illustrative purposes only. We reserve the right to limit purchases to reasonable quantities. Some offers may commence before or extend beyond the length of the promotion.

Pricing Policy

All advertised prices on the Stardot website are for online orders only and they may vary from our in store pricing. ‘Online orders’ refer to product purchases completed on the website, with the successful payment transaction via the  customer’s preferred online payment gateway. ‘Online orders’ include those delivered via the customers nominated shipping method or using the Click & Collect option.

Prices are inclusive of GST. All transactions are processed in Australian Dollars (AUD) and include GST.  

Purchasing Procedure

All purchases must be paid for in full prior to release of goods, unless there is a prearranged, authorised credit agreement in place.  We accept all major credit cards, as well as PayPal or Bank Deposit.

In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Please check the specifications and compatibility of the goods being ordered to ensure they are what you require as we do not supply goods on a trial basis.

Shipping

Postage or courier services are available for delivery Australia wide and associated charges will be calculated during the checkout procedure.  Charges are calculated according to the size and weight of your items, and delivery location.

Goods are normally despatched within one business day of your payment being cleared.  Please allow an additional 3-5 days for delivery outside the Brisbane metropolitan area.  We will contact you if there are any expected delays.

Pick up is available at our Capalaba store. All Click and Collect orders must be pre-paid. Customer will be notified by email when an order has been processed and is ready to be picked up. Orders can not be picked up until the customer has recieved this email. Stardot Technology reserves the right to cancel and refund orders if they have not been picked up in a reasonable amount of time.

Responsibility for goods purchased passes to the buyer at the time of sale. Insurance for goods in transit to the customer is the responsibility of the customer.

Returns

All return requests must be made within 7 days of receipt of goods (unless faulty) are to be emailed to . Please include the original invoice or order number.  Please await confirmation of return request and allocation of Return Authorisation Number (RAN) before sending or bringing goods back to us. An RAN does not guarantee credit, repair, refund or replacement.  It is simply an authorization to return goods to us.

If you receive a product that is damaged or faulty, please contact us via telephone (07) 3917 7200 immediately and await further instruction.  Please retain all original packaging if possible.

For all non-fault returns, please state reason for return and await confirmation of return acceptance. We reserve the right to reject or accept “change of mind” returns on a case by case basis.  We also reserve the right to issue store credit, in place of refund in such cases.

In the event that you decide that you do not want the product you have ordered, a restocking fee of 10% may apply.

If a return request is accepted you will be issued with an RAN. Please include this number on the shipping label of the returned item/s. RAN is valid for 14 days only.  Please note: returned goods will only be accepted if in ‘as new’ condition, in original, undamaged packaging.

We reserve the right to refuse any returns that:


     -   are incomplete or missing parts; or

     -   are not returned in their original packaging,

    -   show signs of physical damage to the product or its packaging.

    -   do not include a valid Return Authorisation Number on the shipping label.

    -   have an expired Return Authorisation Number


All costs incurred in returning non-faulty or incorrectly chosen products to us for repair, refund, replacement or credit are your responsibility.

Software is non-refundable once opened, unless faulty, (please confirm that your hardware meets the softwares minimum requirements before ordering).

If you have any questions regarding our returns policy, please contact us.

Site Contents, Ownership & Use Restrictions

The material on this site is protected by copyright under the laws of Australia and other countries through international treaties.

Product images are representative and indicative only, and may vary. Stardot Technology is not responsible for any typographical or photographic errors, as images and descriptions are sourced from manufacturer and supplier websites.

All rights (including copyright) in all content, other material and compilations contained in, or used to create or support this site including text, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively referred to as the Contents) are owned or controlled, and are reserved by Stardot Technology and it's related companies, affiliates, licensors and licensees.