Toshiba Notebook 2 Year Extended Warranty

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ExtraGuard Extended Support Plans

Protect your investment... further

Cap your costs in case something happens to go wrong and get limited hardware phone support for the full period of the warranty, and the convenience of sooner pickup and return on warranty repairs*. It's always a good idea to extend the standard warranty to match the expected lifetime of your Notebook.

What is covered under the Warranty

1. If the product fails during normal and proper use within its Warranty period Toshiba will repair or exchange the faulty parts within the
product, or the product itself. Goods presented for repair may be replaced by refurbished goods of the same type rather than
being repaired. Refurbished parts may be used to repair the product. Ownership of items is surrendered to each party on
exchange. Repair or exchange is subject to the original item being genuine and unaltered.
2. Toshiba will take reasonable steps to provide service parts availability where it is commercially prudent to do so.
3. Unless otherwise advised in writing, Toshiba will choose to repair or exchange the faulty parts. Repaired or exchanged items are
warranted for the longer of the balance of the original product Warranty or 90 days from the date of service completion.
4. If the Hard Disk Drive is replaced, Toshiba will reinstall the original configured operating system as shipped with the goods when it
was sold, provided you supply the original Product Recovery Disc(s) (“RCD”) and/or the Software Product Key.
If you do not have the RCD, media can be requested and purchased by contacting the Toshiba Support Centre or the ASP,
provided that you can produce the Software Product Key.
Repair to the goods may result in loss of the data. It includes, for example, songs, photos, telephone numbers and
electronic documents. Toshiba recommends that you back up and secure your data prior sending the goods for repair or
5. This Warranty is personal to the person or organisation that acquires the product from a Supplier and may not be transferred to a
subsequent owner. 6. Unless otherwise stated in the product brochure or on Toshiba website that warranty repair courier provision applies to your
product, you are required to deliver and pickup your goods to and from a Toshiba ASP at your expense. See Obtaining Warranty
Service section for more detail.
7. If Courier Pickup and Return applies to your product, you are required to contact Toshiba or a Toshiba ASP to arrange this service
using Toshiba’s designated freight carrier. Toshiba will not accept charges or liability for any freight arranged by you. Please
ensure that the product is sufficiently padded and boxed for transport. Toshiba does not accept any responsibility for damaged
product in transport due to inappropriate packaging. This courier service is only applicable between your location and the nearest
ASP and may not be available in some areas. Transport time varies depending on location.
8. Repair is subject to the service centre’s ability to replicate the fault and parts availability. Intermittent faults must be replicated to
confirm that the fault is related to the goods and covered by this Warranty.
9. Toshiba’s sole obligations with respect to software distributed under the Toshiba brand name are set out in the applicable end-user
licence agreement (EULA). Unless otherwise stated in writing, non-Toshiba labelled software is provided on an “as is” basis by
10. This Warranty is valid within Australia, New Zealand and PNG. International Limited Warranty, however, may also be applicable to
your product. This information is available further in this document.

What is not covered by the Warranty

This Warranty shall not apply to damaged goods, or in certain circumstances, including without limitation, those set out below:
1. Limitations in technology. There are technology limitations on some of the devices used in this product. These limitations are
common or are defined standards within the IT Industry and are not specific to Toshiba product.
a. The TFT display may present up to 6 non-conforming pixels, (bright or dark spots) representing less than 0.0003% error rate.
b. The DVD-ROM or Blu-ray drive and software player may not play certain movie titles due to regionalisation or other security
levels set by the title producer. The DVD-ROM standard allows five changes of region code on the player before the fifth
change becomes fixed. Thereafter only Region coded DVDs that correspond to the fifth change may be played.
These cases are a limitation of technology and do not represent a defect in the product. Refer to Toshiba’s website,
Limitation of Technology page, for more information.
2. Assistance to install, configure or troubleshoot the product, any software application, or any third party device (however, this
service may be available by contacting the Toshiba Support Centre or some ASPs at their then prevailing rates).
3. Replacement of any batteries beyond 12 months from the original purchase date.
4. Rectification of software faults or updating the BIOS.
5. Damage, delay or any action by any party not authorised to perform Warranty repair on the goods. Please refer to the
Toshiba website for the list of ASPs or call the Toshiba Support Centre.
6. External connector damage or damage caused by improper installation or improper connection to any device (including but
not limited to: AC Power, LAN or modem point, USB and storage devices and memory slots).
7. Damage caused by an external electrical fault, power surge, or use of incorrect data cabling.
8. Damage caused by accident, intentional or accidental misuse, abuse, neglect or improper maintenance, use under abnormal
conditions, including fracture or damage to the LCD (screen), casework, cables, AC Adaptors, keyboard keys, covers, plugs
and latches. This includes fluid ingress of any kind (including damage from condensation), damage from shock or restriction
of airflow and damage from pest infestation.
9. Damage from use outside usage or storage parameters set out in the user guide, supplied with each product, and available
on the Toshiba’s website.
10. Damage from use of parts or equipments not manufactured or sold by Toshiba.
11. Damage to or loss of any programs, data or removable storage media, or costs of recovering such programs or data.
12. Non-authorised disassembly of the Hard Disk drive will void its warranty, such as in a major data recovery process.
13. Consequential or other damages of any kind that may occur during repair or replacement.
14. Costs associated with the de-installation and re-installation of the product are not covered under this Warranty.
15. Product purchased from anyone other than Toshiba or a Supplier, or product not imported by Toshiba.
16. Modifications to the product not approved in writing by Toshiba.
17. Service made necessary by use of incompatible third party product.
18. Service of product on which the TOSHIBA label or logo, rating label or serial number have been defaced or removed.
19. FORCE MAJEURE. Toshiba will not be responsible for any failure to perform due to causes beyond it’s control, including,
without limitation, fires, floods, earthquakes, explosions, accidents, acts of public enemy, wars, rebellions, insurrections,
sabotage, epidemics, quarantine restrictions, labour disputes, labour shortages, transportation embargoes or failures or
delays in transportation, inability to secure raw materials or machinery for the manufacture of their products and delivery of
their services, acts of God, acts of any government or any agency thereof (including denials or onerous restrictions on
required export licenses), and judicial actions.

Additional Information

Display Size N/A
Max Resolution N/A
Processor N/A
Operating System N/A
Memory Size N/A
Hard Disk Size N/A
Solid State Size N/A
Graphics N/A
VGA Connection N/A
HDMI Connection N/A
Mini Display Port N/A
Optical Drive N/A
Color N/A
Wireless N/A
Touchscreen N/A
Manufacturer Toshiba
Manufacturer Website N/A

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